Frequently Asked Questions
You have a question? You will find below the answers to all the most frequently asked questions about our products and services.
Do you deliver outside of France?
Yes we do. When placing your order, you can select the desired country of delivery. The shipping costs are calculated automatically in your shopping cart. • Deliveries in nearby Europe are provided by our partner La Poste with tracking number and delivery against signature. • Deliveries outside Europe are made by UPS with tracking number and delivery against signature. Additional taxes may be applied by the customs services in non-European countries, those taxes will be at your expense.
What are the proposed delivery methods?
To give you complete satisfaction, Alexandre Turpault offers several ways of delivery:
• Delivery to one of the stores in our network in France (free delivery).
• Delivery to Point Relais in France and Belgium (offered from 100€ purchase).
• Standard delivery via La Poste or UPS: the package will shipped from our warehouses within 48h.
• Express delivery, only available in Metropolitan France: this service allows you to receive your delivery in 24h (72h for Corsica) for 20€. This offer is valid only for orders placed before 11:30 am.
I made a mistake in my order, what can I do?
You can call our customer service : +33 (0)3.20.44.07.33 (9:00 to 12:00 am / 2:00 to 5:30 pm, local time). If your order has not been shipped yet, we will be able to change the adress or the products.