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Frequently asked questions
How do I track my order?
After purchase, you will automatically receive an email with a tracking number. If this is not the case, you can contact us by email at service-client@groupevds.com or by phone from 9:30 am to 12:30 pm and from 2:00 pm to 5:30 pm at (+33)3-20-44-07-33...
How do I change or cancel my order?
Once the order is validated, it is no longer possible to modify or cancel it since it is sent directly to our order pickers.
How do I use my coupon code?
In your cart and before payment, your promotional code is to be specified in the box "You have a promotional code?".
How do I make a return?
In the case of a refund, you are responsible for the return shipping costs. Your package must be sent to the following address Groupe VDS 660 rue de l'épinette 59850 Nieppe France Web Service Good to know if you have a Colissimo account, it is...
How can I use a promotional code for my order?
Directly in your cart, you are invited to enter a promo code if you have one, by checking the "I have promo code" box before validating your cart. 
How do I place an order for another person?
You just have to indicate the coordinates of the person to whom you wish to offer the products in the "delivery address" part.
I have a promotional code and I want to use it.
Fill in your promotional code when validating your basket in the "My promotional code" field and click on "OK". Your promotional code will be automatically applied. If not, we invite you to check the conditions of application of the offer.
What if I have ordered products that are available in several weeks?
We will hold your order and put your items on hold until we can ship all your items. You can also ask us to ship your order in 2 parts.

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