Following recent information and directives from the French Ministry, here are the new rules applied to meet the new expectations and restrictions concerning Corona Virus

How can I place an order?

All our physical stores are closed at this time. Only website orders are possible at this time. 

What delivery methods are available?

To date, deliveries are only made to your home address. Deliveries to relay points and stores are stopped. We will keep you informed of any changes in the situation by e-mail. 

The post office only works 3 days a week (from Wednesday to Friday).
If you would like to know more, you can find all the updated information by mail here: https://aide.laposte.fr/categorie/covid-19/

We offer you the possibility if you wish to order now and have it delivered after the containment if you wish.

You can contact us at service-client@vanderschooten.com immediately after placing your order if you wish to do so.

What are the delivery times?

Delivery times are already slowed down because we have a reduced team in logistics. However, please be aware that our team is doing its best to fulfill your orders as soon as possible. Moreover, today, we depend on the Post Office and their delivery service. If changes are made on their side, we will be affected and orders will probably have additional delays. At this time, we are not able to inform you of the changes in the next few days but we will keep you informed in due course.

Can I return my order or make an exchange?

In view of the current situation, for the well-being of the country and our employees, we favour teleworking. Health is currently the main topic. Therefore, exchanges and returns will not be taken care of during this period. All your requests will be dealt with when the situation returns to normal. As soon as possible we all hope so.

How do you contact you during this uncertain period?

We are now in a small team but always reachable and available to answer each of your questions/concerns and ask for advice by email: service-client@vanderschooten.com

To follow our news and be kept informed day by day, subscribe to our newsletter :)

Take good care of yourselves & see you soon!