> | General conditions of sale |
General conditions of sale
- Subject
- 1. Products
- 2. Price
- 3. Order
- 4. Payment
- 5. Fight against credit card fraud
- 6. Security of payments
- 7. Postage and packing, conditions and delivery times
- 8.
- 9. Returns and exchanges
- 10. Protection of personnal information
- 11. Intellectual property
- 12. Liability
- 13. Full Amount
- 14. Period
- 15. Governing law - Disputes
The present general terms and conditions apply between:
Alexandre Turpault Ltd, a company with a capital of 1,200,000 euros, Head Office located at 660, rue de l'Epinette, NIEPPE (59850), registered with the Company and Trade register of Hazebrouck with number 055.200.323, hereafter called 'Alexandre Turpault'
And
Any individual visiting and/or making a purchase via the www.alexandreturpault.com website, hereafter called the 'Internet user'
The present conditions aim to define the terms of sale for remote transactions between alexandreturpault.com and the internet user, from the order to payment and delivery. They regulate all the stages necessary for placing an order and ensure the follow-up of this order between the contracting parties.
Placing an order constitutes irrevocable adherence to the general conditions of sale. These general conditions of sale can be subject to change, and the applicable conditions are those in force on www.alexandreturpault.com on the date on which the internet user places the order.
The internet user states that:
- He has the capacity to conclude this contract, i.e. he has reached the age of majority and is not subject to guardianship or trusteeship.
Alexandre Turpault Ltd, a company with a capital of 1,200,000 euros, Head Office located at 660, rue de l'Epinette, NIEPPE (59850), registered with the Company and Trade register of Hazebrouck with number 055.200.323, hereafter called 'Alexandre Turpault'
And
Any individual visiting and/or making a purchase via the www.alexandreturpault.com website, hereafter called the 'Internet user'
The present conditions aim to define the terms of sale for remote transactions between alexandreturpault.com and the internet user, from the order to payment and delivery. They regulate all the stages necessary for placing an order and ensure the follow-up of this order between the contracting parties.
Placing an order constitutes irrevocable adherence to the general conditions of sale. These general conditions of sale can be subject to change, and the applicable conditions are those in force on www.alexandreturpault.com on the date on which the internet user places the order.
The internet user states that:
- He has the capacity to conclude this contract, i.e. he has reached the age of majority and is not subject to guardianship or trusteeship.
The products offered to sale by Alexandre Turpault.com are those being shown on the site www.alexandreturpault.com in the day of the site consultation by the Net surfer.
The products are offered to sale within the limit of available stocks.
The products are offered to sale within the limit of available stocks.
The prices are presented in euro including All Taxes Included, including the VAT and except expenses of delivery which remain with the charge for the Net surfer except particular mention or conditions.
The prices indicated use the VAT applicable on the order day. If the rate of VAT had been suddenly modified, these changes could be reflected on the price of the articles without the Net surfer being informed beforehand.
Alexandre Turpault reserves the right to modify his prices constantly. The products will be invoicees on the basis of current tariff at the time of the order recording.
The prices indicated use the VAT applicable on the order day. If the rate of VAT had been suddenly modified, these changes could be reflected on the price of the articles without the Net surfer being informed beforehand.
Alexandre Turpault reserves the right to modify his prices constantly. The products will be invoicees on the basis of current tariff at the time of the order recording.
Any order is worth express and irrevocable acceptance of prices and descriptions of the products available of the sale.
The Net surfer states to have known and irrevocably accepted the present general conditions of sale before the making of his order. The validation of the order is worth acceptance of these general conditions of sale.
In order to allow the Net surfer to reconsider his order before validating it definitively, Alexandre Turpault created screens of validation and acceptance. The order will be definitively recorded only with the last validation of the payment screen of the order (by credit card or cheque). From the last click of acceptance, the order is regarded as irrevocable. It is envisaged, as from the recording of the order, the sending of one e-mail to the Net surfer. This E mall confirms that the the customer ordering was taken into account by Alexandre Turpault and that the product is available.
The Net surfer states to have known and irrevocably accepted the present general conditions of sale before the making of his order. The validation of the order is worth acceptance of these general conditions of sale.
In order to allow the Net surfer to reconsider his order before validating it definitively, Alexandre Turpault created screens of validation and acceptance. The order will be definitively recorded only with the last validation of the payment screen of the order (by credit card or cheque). From the last click of acceptance, the order is regarded as irrevocable. It is envisaged, as from the recording of the order, the sending of one e-mail to the Net surfer. This E mall confirms that the the customer ordering was taken into account by Alexandre Turpault and that the product is available.
The payment is carried out either on line by creditcard, or by cheque. The invoice of the product will be inserted in the parcel containing the ordered product. For the orders "gift", the invoice will be sent directly to the purchaser.
Payment by credit card:
The accepted cards are the blue Visa card and Mastercard.
The account output is only amount of the ordered and actually dispatched products.
Payment by cheque :
In the case of payment by cheque, the cheque must be emitted by a bank located in France. The cheque, the wording with the order of Alexandre Turpault must arrive in the 10 working days after the validation of the order to the following address :
Alexandre Turpault SAS
Internet Sales Services
660, l'Epinette street
59850 NIEPPE
The order is resolved only with the cashing of the cheque.
Payment by credit card:
The accepted cards are the blue Visa card and Mastercard.
The account output is only amount of the ordered and actually dispatched products.
Payment by cheque :
In the case of payment by cheque, the cheque must be emitted by a bank located in France. The cheque, the wording with the order of Alexandre Turpault must arrive in the 10 working days after the validation of the order to the following address :
Alexandre Turpault SAS
Internet Sales Services
660, l'Epinette street
59850 NIEPPE
The order is resolved only with the cashing of the cheque.
Information concerning the order is the subject of automated processing. Any payment by credit card is carried out on a secure site guaranteed by Group CIC.
Alexandre Turpault will have any freedom to check the personal data provided by the customer and to adopt the measures considered to be necessary (request for documents in proof or cancellation of the order) so that the person whose bank account is output well the one who placed the order in order to avoid any fraudulent use of credit card number
In accordance with the data-processing freedom law of January 6, 1978, the Net surfer has constantly a right of access, of correction, and opposition to the whole of the personal data on writing and justifying of its identity with Trust-Net - Data processing department and freedoms, 22 street Drouot 75009 Paris.
Alexandre Turpault will have any freedom to check the personal data provided by the customer and to adopt the measures considered to be necessary (request for documents in proof or cancellation of the order) so that the person whose bank account is output well the one who placed the order in order to avoid any fraudulent use of credit card number
In accordance with the data-processing freedom law of January 6, 1978, the Net surfer has constantly a right of access, of correction, and opposition to the whole of the personal data on writing and justifying of its identity with Trust-Net - Data processing department and freedoms, 22 street Drouot 75009 Paris.
In order to ensure the security of payments, the www.alexandreturpault.com website uses Group CIC's secure payment service ; this service integrates the safety requirement SSL. The confidential data (the number of credit card with 16 digits, the scratch date as well as the cryptogram) are directly transmitted encrypted to SIPS server without forwarding on the physical supports of Alexandre Turpault server.
After the order validation, the request for payment is sent in real time on the protected manager of home-bankings of Group CIC. They addresse a request for authorization to the credit card network. The manager of home-bankings issues an electronic certificate.
For the payment by Visa card and MasterCard, Alexandre Turpault accepts only transactionsSET (Securited Electronic Trade) with international 3DS Secure protocol, recognizable by the method Verified by Visa and MasterCard Secure Code. The Securited Electronic Trade is an initiative whose principle is to guarantee safety in the transactions on Internet. By carrying out the payment through the made safe gateway, the system will check automatically that the credit card is activated for the securited Electronic Trade. Then, it will be connected with the transmitting bank of the card and it will ask him to authorize the operation with the help of a personal authentification code. The operation will be carried out only if the transmitting bank confirms the code of authentification. In the contrary case, the transaction will be refused.
After the order validation, the request for payment is sent in real time on the protected manager of home-bankings of Group CIC. They addresse a request for authorization to the credit card network. The manager of home-bankings issues an electronic certificate.
For the payment by Visa card and MasterCard, Alexandre Turpault accepts only transactionsSET (Securited Electronic Trade) with international 3DS Secure protocol, recognizable by the method Verified by Visa and MasterCard Secure Code. The Securited Electronic Trade is an initiative whose principle is to guarantee safety in the transactions on Internet. By carrying out the payment through the made safe gateway, the system will check automatically that the credit card is activated for the securited Electronic Trade. Then, it will be connected with the transmitting bank of the card and it will ask him to authorize the operation with the help of a personal authentification code. The operation will be carried out only if the transmitting bank confirms the code of authentification. In the contrary case, the transaction will be refused.
Except in cases of force majeure, delivery times given will only be available while stocks last. Alexandre Turpault cannot be held responsible for any delay in delivery, regardless of the reason for the delay, and consequently the internet user cannot claim compensation from Alexandre Turpault.
Alexandre Turpault reserves the choice of the transpoter and guarantees the good routing of the products.
The Net surfer is held to check the state of packing and the conformity of the delivered product, and to issue if necessary any reserve on the delivery the transporter document.
En cas de paiement par chèque, la commande sera traitée une fois le chèque encaissé.
Alexandre Turpault reserves the choice of the transpoter and guarantees the good routing of the products.
The Net surfer is held to check the state of packing and the conformity of the delivered product, and to issue if necessary any reserve on the delivery the transporter document.
En cas de paiement par chèque, la commande sera traitée une fois le chèque encaissé.
| Summary of postage and packing calculation for internet orders | |||
| France | Countries inside the European Union | Countries outside the European Union | |
| Mode of transport | Colissimo express traceable parcel with tracking number. Requires signature on delivery. |
UPS traceable parcel with tracking number. Requires signature on delivery. |
UPS traceable parcel with tracking number. Requires signature on delivery. |
| Insurance | Refund of the actual value of the parcel | No insurance | No insurance |
| Calculating postage and packing | Cost according to weight and value | Cost according to country zone and weight | Cost according to country zone, weight and customs duties |
| Postage paid | Set at 80€ | Postage not paid | Postage not paid |
| Reduction offered on transport costs | No reduction | No reduction | No reduction |
| Introduce a friend | When you introduce a friend, we offer you free postage and packing on your next order if (and only if) your friend places an order. | When you introduce a friend, we offer you free postage and packing on your next order if (and only if) your friend places an order. | No reduction |
Conditions required for returns:
From the date of reception of his order, the Internet user has a 10 days deadline of work days to return an article. At the end of this period, the delivered products considered in conformity and are accepted by the customer, and Alexandre Turpault reserves the right to refuse the exchange, or refunding.
The trturnde article should not be used, be in its origin package and, for the returns by postal way, accompanied by a copy of delivery document and the reason for the return .
Return by postal way :
The Net surfer has the possibility of returning an article to the following address :
Alexandre Turpault SAS
Service Ventes Internet
660, l'Epinette street
59850 NIEPPE
The expenses of return are the responsibility of the customer.
In this case an e-mail will be sent to the Net surfer to inform it of refunding by cheque or crédit card, according to the mode of payment chosen during the ordering.
According to the choice of the Net surfer, it will be possible to change the item or get an credit for your next order.
From the date of reception of his order, the Internet user has a 10 days deadline of work days to return an article. At the end of this period, the delivered products considered in conformity and are accepted by the customer, and Alexandre Turpault reserves the right to refuse the exchange, or refunding.
The trturnde article should not be used, be in its origin package and, for the returns by postal way, accompanied by a copy of delivery document and the reason for the return .
Return by postal way :
The Net surfer has the possibility of returning an article to the following address :
Alexandre Turpault SAS
Service Ventes Internet
660, l'Epinette street
59850 NIEPPE
The expenses of return are the responsibility of the customer.
In this case an e-mail will be sent to the Net surfer to inform it of refunding by cheque or crédit card, according to the mode of payment chosen during the ordering.
According to the choice of the Net surfer, it will be possible to change the item or get an credit for your next order.
Nominative information:
The personal information collected within the framework of the remote sale is obligatory, this information being necessary for the treatment and the delivery of the orders like for the invoices departement.
This information is strictly confidential and are used only by Alexandre Turpault.
In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, the personal data processing collected on the site www.alexandreturpault.com was the declaration object near the National Commission of Data processing and Freedoms. In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, the personal data processing collected on the site www.alexandreturpault.com has declared to the National Commission of Data processing and Freedoms. The Net surfer has a right of access, of modification, correction and suppression of the data relating to him. To exert his right, the Net surfer will have to send an email to the customer service of Alexandre Turpault to the following address : serviceclient @alexandreturpault.com or a letter to the following address :Alexandre Turpault - Internet Sales Services - 660, l'Epinette street -59850 NIEPPE.
The personal information collected within the framework of the remote sale is obligatory, this information being necessary for the treatment and the delivery of the orders like for the invoices departement.
This information is strictly confidential and are used only by Alexandre Turpault.
In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, the personal data processing collected on the site www.alexandreturpault.com was the declaration object near the National Commission of Data processing and Freedoms. In accordance with the law n°78-17 of January 6, 1978 relating to data processing, the files and freedoms, the personal data processing collected on the site www.alexandreturpault.com has declared to the National Commission of Data processing and Freedoms. The Net surfer has a right of access, of modification, correction and suppression of the data relating to him. To exert his right, the Net surfer will have to send an email to the customer service of Alexandre Turpault to the following address : serviceclient @alexandreturpault.com or a letter to the following address :Alexandre Turpault - Internet Sales Services - 660, l'Epinette street -59850 NIEPPE.
All elements of the Alexandre Turpault website, whether visual or sound, including underlying technology, are protected by copyright, brands or patents.
They are the exclusive property of the company Alexandre Turpault.
The user who has an Internet site on a purely personal basis and which wishes to place, for a personal use, on his site a simple bond returning directly in the banner page of the site Alexandre Turpault must obligatorily request the authorization of it from the company Alexandre Turpault. It will not concern in this case of an implicit convention of affiliation.
On the other hand any hypertext link connecting to the site Alexandre Turpault and in particular using the technique of the framing, the deep-linking, of in-line linking or all other techniques of major link is formally prohibited in any case . In all the cases, any link, even tacitly authorized, will have to be withdrawn on request of the company Alexandre Turpault.
They are the exclusive property of the company Alexandre Turpault.
The user who has an Internet site on a purely personal basis and which wishes to place, for a personal use, on his site a simple bond returning directly in the banner page of the site Alexandre Turpault must obligatorily request the authorization of it from the company Alexandre Turpault. It will not concern in this case of an implicit convention of affiliation.
On the other hand any hypertext link connecting to the site Alexandre Turpault and in particular using the technique of the framing, the deep-linking, of in-line linking or all other techniques of major link is formally prohibited in any case . In all the cases, any link, even tacitly authorized, will have to be withdrawn on request of the company Alexandre Turpault.
The Alexandre Turpault company, at all stages of access to its website from the order process to delivery or any subsequent service, is only bound by an obligation of means. Alexandre Turpault cannot be held responsible for any consequences or damage arising from the use of the internet, in particular interruptions in service, external interference or the presence of computer viruses, or anything which qualifies as force majeure, in accordance with jurisprudence.
In addition, Alexandre Turpault releases his responsibility for any failure with his contractual obligations on the assumption for a cause beyond control or fortuitous, including without this list being exhaustive, internal or external strike, fire, catastrophe, internal or external breakdown, and generally any event not allowing the good execution of the orders.
In addition, Alexandre Turpault releases his responsibility for any failure with his contractual obligations on the assumption for a cause beyond control or fortuitous, including without this list being exhaustive, internal or external strike, fire, catastrophe, internal or external breakdown, and generally any event not allowing the good execution of the orders.
In the event that one of the clauses in this contract is rendered null and void by a change in legislation, regulation or by court order, this will in no case affect the validity of and adherence to these general conditions of sale.
The present terms and conditions apply throughout the period that the services offered by Alexandre Turpault are available online.
The present general conditions of sale are subject to French law.
The competent court of justice in the case of litigation will be that of the residence of the defendant or, with the choice of the defendant, the place of effective delivery .
On the assumption that a litigation is born from this contractual relation, the Net surfer and Alexandre Turpault commit themselves before any judicial action seeking a friendly solution.
On the assumption that a litigation is born from this contractual relation, the Net surfer and Alexandre Turpault commit themselves before any judicial action seeking a friendly solution.
